Preparing for ITIL V3 certification , here are some sample ITIL V3 question & answers which will help you in your preparation. ITIL exam paper ,ITIL Dumps. QUESTION :16. Which of the following CANNOT be provided by a tool?A.KnowledgeB.InformationC.WisdomD.DataAnswer: C QUESTION :17. The BEST Processes to automate are those that are:A.Carried out by Service OperationsB.Carried out … Continue reading ITIL V3 certification-Part-2