Preparing for ITIL V3 certification , here are some sample ITIL V3 question & answers which will help you in your preparation. ITIL exam paper ,ITIL Dumps. QUESTION :31. Which of the following is step 1 in the 7 Step Improvement Process?A.Prepare for actionB.Define what you should measureC.Where are we now?D.Identify gaps in Service Level … Continue reading ITIL V3 certification-Part-3